RETURNs & EXCHANGEs
We are building a safe online shopping experience for our customers, because your satisfaction is our pleasure. Enjoy a risk free shopping with our 7 DAYS RETURNS & EXCHANGES.
Terms & Conditions
1. For any returns and exchanges, confirmation to us is necessary.
2. Returns and Exchanges are only eligible for:
3. Shipping fees for return and exchange mentioned in point 'a' and 'b' will be fully reimbursed by us. Customer will be responsible for all shipping fees for point 'c'.
4. All returns and exchanges must be communicated to us within 7 days prior to receiving the products and the items must be returned within 7 days of return confirmation.
5. Items must be unworn, unwashed and in brand new condition with the brand tag still attached and untampered.
6. We cannot issue cash refund. Refunds will only be given in a form of store credit or vouchers (excluding shipping fee).
7. We do not issue additional refunds if the new exchanged items value is lower than the one returned.
8. All exchanges and returns will be processed after the goods are well received in our warehouse.
9. Items returned to us for exchange will be checked first to inspect whether conditions for returns & exchanges are met. This will usually take 3-5 working days.
10. Product exchange can only be claimed once for each transaction.
Lee Vierra reserves the right to decline any returns or exchanges request if conditions are not met. By sending your item(s) back to us, you have understood and agreed on all the terms and conditions mentioned above. Please do not proceed with a return if you do not agree with any of the above stated terms. For any inquiries regarding our returns and exchanges policy, please reach us through email firstname.lastname@example.org or WA +62 811 999 4001.